Donation Link Usage & Monitoring Policy
This policy ensures that Destream payment links are used exclusively for receiving voluntary donations or tips from viewers, preventing misuse, fraud, and policy violations.
Purpose and Scope
What donation links can and cannot be used for
Permitted Use
- ✓Receiving voluntary donations from viewers
- ✓Accepting tips for content creation
- ✓Supporter contributions without exchange of goods
Prohibited Use
- ✗Sale of services or digital products
- ✗Access to content or membership sales
- ✗Any form of commercial exchange
Onboarding Requirement: All users must complete Destream's verification and onboarding process (as outlined in the Onboarding Framework) before donation links are activated.
Monitoring Framework
How we identify and prevent misuse
Velocity Checks
Unusually high number of donations within short periods
Transaction Value Checks
Donations significantly higher than the user's usual pattern
Donor Concentration
Large share of donations coming from the same donor/donors
Self-Funding Detection
User donating to themselves directly or indirectly
Monitoring Approach
Transaction monitoring is conducted manually by our compliance team and through a business intelligence tool with configured flags to identify irregularities.
While spikes in transactions may suggest misuse, they can also be due to legitimate user events or campaigns. Each case is reviewed in context to distinguish between genuine activity and policy violations.
Irregular Transaction Detection
Identifying unusual patterns and behaviors
Unusual Transaction Amounts
Donations that are substantially higher or lower than a user's usual pattern trigger detailed investigation, including verification of both payer and transaction context.
Unauthorized Transaction Complaints
Complaints from payers are closely monitored. Upon receiving claims, we conduct thorough investigations, which may include communicating with both parties.
Repeated complaints or chargeback patterns trigger enhanced monitoring and may lead to account suspension pending review.
User Activity Review
Validating donation volumes against engagement metrics
Our compliance team assesses engagement metrics (view counts, subscriber numbers) to ensure donation volumes align with the user's content reach and audience size.
Discrepancy Investigation
When significant discrepancies exist between engagement metrics and donation volume, a detailed investigation is conducted. Users may be asked to:
- •Provide supporting evidence of recent activity (links to streams/content)
- •Explain unusual donation patterns
- •Account may be temporarily suspended during review
Enforcement and Actions
Escalation path and consequences
Initial Review
Flag suspicious patterns or behavior
Enhanced Investigation
Request additional information and supporting evidence
Account Suspension
Temporary suspension pending investigation outcome
Permanent Termination
Confirmed misuse results in account termination and potential reporting to authorities
Transaction Reversal
Platform reserves the right to reverse suspicious or fraudulent transactions
Documentation & Audit
All enforcement decisions follow an escalation path: initial review → enhanced investigation → compliance lead decision. All actions are documented and retained for audit purposes.
Communication and Updates
How and when users are informed
During investigations, users may or may not be informed, depending on the nature of the suspected violation. In some cases, accounts may be suspended without prior notice to protect the integrity of the investigation and prevent evidence tampering.