Recipient Lifecycle
Stages of recipient onboarding from initial registration through verification and full platform access.
Onboarding Process
Sequential steps in recipient registration and verification
1
Registration
Recipient submits initial registration with required information.
- Business or individual entity details
- Contact information and email verification
- Acceptance of terms and conditions
- Initial account created in system
2
Activation
Account activated with initial access to platform features.
- Dashboard access granted
- Payment link generation may be enabled
- Receiving capabilities may be limited
- Payouts restricted until verification
3
Verification Decision
Compliance review of submitted documents and information.
- KYC/KYB documentation reviewed
- Identity verification completed
- Business verification (if applicable)
- Decision: Verified or Not Verified
Verified
VerifiedRecipient has completed verification requirements and is approved for full platform access.
- Full receiving capabilities enabled
- Payout functionality activated
- Standard transaction limits applied
- All payment methods available
- Withdrawal to connected bank/wallet permitted
Not Verified
Not VerifiedRecipient has not completed verification or verification was unsuccessful. Restrictions apply.
- Receiving may be limited or blocked
- Payouts restricted or blocked
- Document request sent to recipient
- Account may be suspended if unresolved
- Limited transaction volume permitted
Document Request Process
When additional documentation is required
1
Request Sent
Email/notification to recipient
2
Document Upload
Recipient submits documents
3
Review
Compliance team evaluation
4
Decision
Approve or request more info
Recipient Status Reference
ActiveVerifiedNot VerifiedRestrictedPendingReview
Note: Details may vary by PSP/acquirer integration and regulatory requirements.